YOUR INFORMATION

All our patients are asked to provide contact details and medical information at their first consultation. The information we hold includes the following:

Contact Information:

• Title
• First Name & Surname
• Home/Mobile Phone Number
• Home Address
• Email Address
• Emergency Contact Details
• GP Contact Details

Medical Information

• Date of Birth
• Marital Status
• Occupation
• Sex
• Number of Children
• Health Concerns / Medical History
• Medicines / Supplements Currently Taken
• Allergies
• Other Treatments Being Received

You can see the all the information that we ask for in our patient record form.

HOW WE USE YOUR CONTACT INFORMATION

Your contact information will be used to stay in touch with you regarding your treatment with us. If you wish for herbal medicine to be delivered to you, your contact details will be passed to our suppliers in order to fulfil your order.

HOW WE USE YOUR MEDICAL INFORMATION

Your medical information will be used as part of your diagnosis and treatment plan and will be kept in your medical record. We will not share your medical record with other companies unless you give us your permission to.

WHO HAS ACCESS TO YOUR INFORMATION

All healthcare professionals and staff must comply with the requirements of the Data Protection Act 1998 and the EU’s General Data Protection Regulation. This covers the collection, storage, processing and disclosure of your personal information. Your information is strictly private and confidential.

Your confidential information is used and viewed only by healthcare professionals and staff associated with the running of this clinic and only where necessary for your treatment. Communication with another healthcare professional outside of the clinic will not happen without your consent or unless required by law.

HOW WE STORE YOUR INFORMATION

We will keep your medical records for 10 years since your last visit. After this we will destroy your contact and medical information. Your information is stored on computers that have limited access measures via usernames and passwords. We use biometrics where possible. When transmitted digitally, your information is encrypted during both storage and transmission using a minimum of 128-bit key encryption. We do not store payment information.

OUR PROFESSIONAL CODE OF CONDUCT

To protect your privacy, our professional codes of conduct stipulates that we are not permitted to approach patients directly who we may see in public and that we must wait to be approached by patients themselves.