Testimonials

As an amateur athlete, I often deal with major/minor injuries and various muscle aches/tightness. Lily is now my person to go to. I’ve done many physio sessions and nothing ever has come close to the effect of acupuncture and cupping on my body. My recovery has improved so much and many injuries have been fixed just by one/two sessions.  Highly recommend as Lily is able to tailor the treatment to your body to find the best for you, is very knowledgeable and the nicest person you could ever meet.  I have recommended to my friends already and will be using going forward to injury prevention.

Alex Szarpak.

Having strained a muscle or ligament damage in the groin area, I was experiencing intense pain in my back and leg after 4/5 hours sleep. To the extent that was unable to sleep. A visit to my local GP and I was prescribed pain killers which proved to be next to useless. I had acupuncture treatment with Lily and the results were immediate.  That night the pain in my back and leg were relieved and I had a reasonable nights sleep.  I still have the problem with my muscle strain, but that can only be resolved with rest.

I am very appreciative of the professional treatment I received.  From the initial consultation and analysis of the problem,. I felt as though I was in very professional hands and all my questions and concerns were answered to the extent that I had complete confidence in the following prescribed acupuncture.

Terry, Male, 66, Studham

I was suffering from pelvic floor pain and our GP was not particularly helpful. After some research, I realised I needed to see a physio. I found a lady who did deep tissue massage which helped (but did not resolve all pain issues) and left me with unpleasant detox effects. I needed more help from someone I knew and trusted. As I had been a patient of Lily in the past, I sought her help. A session of acupuncture sorted out most of the remaining pain which was probably due to a knotted abdominal muscle. Lily then said that I needed to have more treatment from a physio and I subsequently found a lady physio who specialised in pelvic floor pain. I always happily seek Lily's advice and help as I trust her implicitly, she is compassionate and very knowledgeable. Lily has helped me with skin problems in the past and was a great help with the pelvic floor pain. God bless you Lily!

W.M., 59, Female, Retired teacher, Hemel Hempstead

I was diagnosed with atypical trigeminal neuralgia 2.5 years ago and, having joined the TN Association, read an article about how acupuncture had helped a sufferer in relieving pain caused by this condition. I was prescribed Oxcarbazepine, which is often taken for this condition. When I first visited Lily I was taking up to 4 tablets per day. I am now taking 2 tablets a day and I hope to reduce this down to 1 in the next few months.

I have ongoing acupuncture sessions - one every two or three weeks for 1 hour. Because I have quite a stressful job working on London every day, I will continue my sessions as I find them very helpful in reducing stress levels and thus reducing the pain caused by my TN.  Having regular acupuncture relieves the tension build-up in my neck and face which, in turn, can sometimes stop the pain that I feel in my jaw from the TN, for a period of time.  I am very satisfied with the care I receive.   

Female, 62, Legal PA, Essex

I’m a Waitrose assistant. For the past 2 years I have been working night shifts and I have suffered from migraines almost on a weekly basis.  A friend of mind suggested I try acupuncture.  I have tried common painkillers, Nurofen Plus, aspirin, ibuprofen etc.  I have found that acupuncture has helped me immensely with my migraines and stress, I would definitely recommend it. I’m extremely happy with all the care I have received and I find Lily to be extremely friend and caring.

Maria, Female, Hertfordshire

I'm a builder by trade and am constantly on my feet and going up and down ladders most of the day caused me to start getting great pain and pins and needles in my feet.  I’d gone to physiotherapy and tried lotions like deep heat etc.  I had acupuncture with Lily – was the first time ever that I’ve tried this sort of treatment.

The care was absolutely amazing. Lily took notes about my health and asked many questions so she could find what was the best treatment for me.  After a few days my feet felt so much better and the problems i had previously seemed to have vanished over night. Every thing was very professional from start to finish and I've been back to Lily on a couple of accusations when the problem in my feet has flared up again.

Lily is a very knowledgeable lady that knows her stuff.  She takes great care in your well being and makes sure you always feel comfortable before treatment and the prices are very reasonable for this type of service.

Terry, 51, Male, Builder and carpenter, Hertfordshire

I had been suffering with bad pain in my jaw for about 10 years which was worse through the wintertime. I had medication (Carbamazepine) from my GP, I wanted to see if acupuncture would help. 

Also I have diverticulitis and tried to eat sensibly, especially more roughage.  I wanted advice on relief of the symptoms.  I can’t believe how much the treatment helped. I had acupuncture 3 times I think, and noticed the difference in my jaw, and the advice I was given for my stomach has helped a great deal. Marvellous. I haven’t taken any tablets for nearly 2 years.  Lily was such a lovely person and made me feel very relaxed and confident.

Sue, 67, Female, Retired, Hemel Hempstead 

I had been experiencing terrible pain in bunions and came to Lily for acupuncture.  I found this extremely helpful, no more pain in feet. Excellent treatment, always punctual, friendly and caring.

Jose, Female, Retired, Berkhamsted

After having a baby I developed really poor posture, which led to me to experience very bad back pain and tight muscles. A family member recommended cupping to relieve some the tension in my back. Cupping really relieved the tightness in my back and the hints and tips that Lily provided me with to help correct my posture were so useful.

A.I.

I have decided to go through the menopause naturally and was looking for ways to help me manage my symptoms. I also have 3 prolapsed disc, which do give me problems periodically and which I’ve used physiotherapy and osteopathy for previously. Following a recommendation I booked in for some Acupuncture. My hot flushes decreased, my energy levels improved, advised to drink peppermint tea as it was more cooling than ginger and lemon. My radiating lower back pain improved, which gave me a better nights sleep. I am a health care assistant so I need to be in good health myself.

Lorraine, 55, Female, NHS Support worker, Abbots Langley

I suffer from stiff/heavy shoulders, back pain and headaches.  I had a 60-minute acupuncture session and found it to be very good.  At the time of receiving the treatment, the main pain of my shoulder had eased off but the treatment seemed to stop another flare up coming up for quite a while.  In addition to the physical treatment given, Lily also suggested some exercises to try and some websites that can assist with stress reduction.  Lovely surroundings, lovely lady, definitely revisit when I can.  

L.D., 36, Female, Commercial Operations, Hemel Hempstead, Hertfordshire

"Very helpful! powerful Acupuncture treatment when done by a trained therapist like Lily Lai.  Lily also help to create greater awareness of my health, diet and lifestyle for my body type. ( Dampess and Heat)

Lily is inspiring, authentic and an expert in her field! She empowers a person to take better control of their health without being intrusive. 

I have recommended her to several people!"

Physiotherapist

"I work as a project manager, I had RSI, so thought that acupuncture might help.

Cupping works really well! It alleviates the pain and helps to undo ''knots'' and release trigger points. Thanks Lily!"

Female, 39, Hertfordshire

"I suffer from a bad back and when I fell pregnant it got to the point I was in agony. Someone suggested I try acupuncture and after one session I felt very relaxed. Unfortunately I then had a holiday and couldn't have another session in a short space of time and think this would have helped. Due to pregnancy hormones I couldn't return for another session as my back got so bad I couldn't drive.

Lily was amazing, very informative and attentive. She explained everything and made me feel very relaxed as I was nervous to start since I  had not received acupuncture before. 

Lily was also most helpful with helping find alternative arrangements when I was unable to get to her. She researched other people I could try which I think is amazing. 

I will definitely be returning for more treatment once my baby has arrived."

N, 35, Hertfordshire

"I have been dancing for many years, due to injury had to stop.

Then l found a leaflet for Lily and have never looked back!  l'm back dancing approximately 13 hours a week. Amazing!  I never thought l would ever dance again as it was a leg and back injury.

Lily Lai is a very professional, kind and caring person, l would certainty always go back to her."

Christine, 60, Book Keeper, Hertfordshire

"I have had neck pain for a number of months - it was so bad that when getting out of bed I had to hold the side of my neck.

I am extremely happy with the quality of care I have and am receiving."

M, Teacher, 64, Hertfordshire. 

"I have suffered with severe chronic pain from fibromyalgia which was diagnosed in 2014. I was also diagnosed with spinal degeneration that was resulting in chronic low back pain.

I was genuinely amazed on my 1st appointment so effective this is for me . Such an amazing lady!

There's no improvements to be made . Excellent service relaxing and very warming"

Lisa, 48, Hertfordshire

'I have been suffering with rhinitis for a number of years now, which has meant a blocked nose, headaches and generally feeling 'under the weather'. I don't like using medicated nasal sprays or taking medication on a regular basis.

I am so pleased that I made the decision to have acupuncture with Lily. I feel so much better not just for the acupuncture but also for the dietary modifications and lifestyle suggestions. They are becoming a very positive part of my life.

I have no hesitation in recommending Lily Lai and 'Acupuncture and Herbs' to other clients and also healthcare professionals. It has been a life changing experience for me. I feel so much better...sleeping more soundly, less tired and anxious, much improved digestion and a noticeable improvement in nasal congestion. I shall continue treatment as long as necessary to maximise the benefits.

I have found the acupuncture sessions with Lily to be enormously beneficial. I had never had acupuncture before but I am delighted with the outcome. In fact, it has been one of the best decisions in my life.

Although my main problem is rhinitis, I never realised how it linked it is to other problems that I had come to accept as 'normal'.....tiredness, difficulty in sleeping, anxiousness and indigestion. These are all now being resolved. Brilliant!!

I honestly don't think that the care I have received could be any better. Lily is very professional, competent, courteous and reassuring. I feel totally confident in her expertise.

Thank-you, Lily.'

Stephanie

'I've had persistent/frequent migraines and sought Lily's help to see if acupuncture would be beneficial.

Lily's care is exceptional and she brings an intelligence to her work which is refreshing. Furthermore, she's a good listener, handles issues sensitively and always addresses the problem. I have every confidence that she always does her best. She never, ever stops trying to work out the best possible solution for her client. She is consistent. All my sessions have been delivered to the same high standard - nothing is overlooked. (I have received acupuncture from a number of other qualified professionals and found that this has not been the case). 

I have ongoing acupuncture as it's been a very helpful treatment for migraine. For me, it won't prevent it - however, it will enable the client, I believe, to manage the problem much better and more effectively.'

Julie, 58, Tring, Hertfordshire

"Very helpful. My knee was treated with acupuncture and moxibustion. My knee was also massaged. Lily also worked with me on exercises to further strengthen the muscles surrounding my knee. I had previously had some physio but this had not helped my knee straighten out like it was able to after acupuncture. Once it was more comfortable to do this I was able to do more exercise and therefore help myself even more. I really began to get some confidence back using my knee. This is ongoing and I am still feeling the improvement. I have felt quite empowered to heal my knee since the treatment. It is an old injury and thought I really had reached a plateau with recovery. I was so pleased this was not the case. I was very interested in the difference of approach between here and the NHS - quite different. thank you.

I told Lily I had previously had some acupuncture to level my periods and she also took this into account at the same time to maintain this. I was sometimes feeling a bit stressed from work and college and again Lily helped with this.

We also discussed some ideas for changes/additions to my diet which were really helpful."

A Former Patient, Hertfordshire

"Have had Acupuncture - ongoing and approx 8 sessions to date. Extremely good, arthritis hardly noticeable now. Catarrh much improved. No sugar cravings. I am completely confident in the treatment on offer."

A Current Patient, Hertfordshire

"Exceptionally helpful. I initially came to see Lily for severe osteoarthritic pain in the joints of both big toes and pain and swelling in some finger joints. The pain in my toe joints was making walking for any distance increasingly difficult and my fingers were sore after doing any manual tasks such as gardening and cleaning. I consulted my GP who told me there was no treatment available for my condition, apart from pain killers and, if the pain became severe, surgery with no guarantee as to its success. After seeing Lily, my quality of life improved almost immediately with a noticeable reduction in pain and discomfort. I no longer experience any pain at all in my fingers, even after intensive manual tasks. As far as my toe joints are concerned, I walk for long distances with absolutely no pain and have been able to enjoy and fully participate in a dancing class and in three dedicated walking holidays (5 - 8 miles per day for 5 days) during the last 18 months, with a further one planned for May this year. Lily also treats me now for an IBS related condition and for my circulation, both of which have been improved. I have excellent levels of energy and stamina, sleep well and my immune system has been strengthened. I continue to have a 'maintenance treatment' every 8 weeks which keeps me in very good health. Since acupuncture is now available for some conditions through the NHS, I hope more people will be able to benefit from it in coming years. I firmly believe that if acupuncture was offered as an alternative to conventional drugs and pain relief prescriptions, it would improve the quality of life for thousands of people as it has absolutely no side effects."

A Current Patient, Hertfordshire

"Extremely helpful. I have been suffering from back pain since the birth of my first child. My back pain got worse after my second child. Initially I took chiropractic and osteopathic treatments. I gave up the chiropractic treatment as they did not help me. I concentrated on the osteopathic treatment which helped a little. I fell off a ladder and hurt my ribs. After my ribs had healed, I suffered a lot of chest infection. I realised that I needed a more wholesome treatment so I decided to try acupuncture. Lily can offer not only acupuncture but also Chinese herbal medicine. I have been having these dual treatments from Lily and my health improves a lot. I stopped the herbal medicine as I no longer needed it for my chest infections and carried on with the acupuncture. I would see Lily once a month to maintain my chronic back pain as I also spend about 8 hours a day working on a computer. I also took up golf 6 years ago and my back hurt after a golf game but I found acupuncture helped a lot. Also as I got older, my joints have gone stiffer and acupuncture helped too. Most recently I have suffered from work related stress which also gave me minor panic attack. The acupuncture helped tremendously. I can enjoy golf and not worrying too much. During the period of stress at work, I can also carry on with my job, otherwise I might need to be signed off. Without acupuncture, I think I would have needed a lot of pain killers."

A Current Patient, Hertfordshire

"I have had Acupuncture for at least 8 visits now and am now continuing for back pain management. Very helpful advice and was always treated with respect and confidentiality. I have always found Lily very easy to talk too and she always puts you at ease and explains what treatment she is giving you as she goes along."

A Current Patient, Hertfordshire

"I've had 5 sessions of acupuncture so far. It has been very helpful, and all my questions and concerns were answered and explained. I'm very pleased with the treatments. Whole experience is very relaxing and comfortable. You have great personal skills and feels like you have great knowledge about the acupuncture."

A Current Patient, Hertfordshire